Service
Reliable, Responsive, Ready
Delivering outstanding service is our top priority. We are committed to supporting our customers with personalized attention, timely communication, and industry-leading tools that streamline every stage of the customer experience.
From regional-specific representatives to advanced tracking technologies, our service approach is built on reliability, transparency, and a deep understanding of our customers' needs.
Comprehensive Support and Tools for Superior Service
PROVEN RELIABILITY
CTI manages 100% of our mills from production to delivery, ensuring consistent quality and reliable service. Our comprehensive approach means you can trust us to handle every aspect of your order with care and precision.
ADVANCED TOOLS & TECHNOLOGIES
To enhance our customer experience and service efficiency, we utilize the following tools and technologies:
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Our user-friendly Client Portal provides easy access to essential information, order tracking, and support resources. This tool enhances transparency and allows customers to manage their accounts and orders efficiently.
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Terminal 49 (Ocean Freight Tracking): Implemented to provide automated, real-time container visibility across all major carriers, offering proactive notifications on port updates and ETA changes to ensure precise scheduling.
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Infios (Inland TMS): Adopted as our advanced system for inland drayage and overland transport, delivering route optimization, real-time driver visibility, and integrated analytics for seamless final-mile coordination.
DEDICATED REGIONAL TEAMS
We understand the importance of localized service. Our regional-specific representatives offer personalized support, ensuring that you receive timely and relevant assistance. They work closely with our inside sales team to provide seamless service and address any concerns promptly.
UNPARALLELED CUSTOMER SUPPORT
From the initial order to post-sales support, we ensure our customers receive exceptional service and communication every step of the way. Our team is always ready to assist, providing expert guidance and solutions tailored to your specific needs.